How to Cancel Monkey App Subscription (Stop Charges)

How to Cancel Your Monkey Subscription Guide

If you are trying to figure out how to cancel your Monkey subscription, you are not alone. The Monkey app is a widely popular social video-chat platform, but its premium tiers (Monkey Plus, VIP, or Premium) often lead to unexpected recurring charges, trial conversions, and parent-teen account confusion. The most common trap users fall into is assuming that simply deleting the app from their phone will stop the billing. It will not.

The best place to cancel your Monkey subscription depends entirely on where you signed up. Because Monkey is primarily a mobile app, billing is usually handled by third-party providers. If you signed up on an iPhone, you must cancel through Apple Subscriptions. If you used an Android device, you must cancel through the Google Play Store. If you upgraded via a desktop browser, you will need to use your web profile settings. Deleting the Monkey app or your profile will not stop your subscription payments. If your cancellation steps are unclear, check your email for a receipt from Apple, Google, or a payment processor like Stripe to locate your official billing provider.

How We Check This Cancellation Process

At CancelGuideHQ, we prioritize your financial protection by focusing on the actual billing platforms that control your money. We verify cancellation steps by auditing standard Apple iOS subscription menus, Google Play Android billing interfaces, and common desktop payment flows. We clearly separate confirmed official app store protocols from the less predictable direct-web payment layouts to ensure you can confidently halt unwanted auto-renewals without getting stuck in support loops.

Official Cancellation Options

Depending on the device used to originally upgrade your account, here are the paths you will need to follow.

How to Cancel Monkey Online

This method applies only to users who signed up and paid for their Monkey subscription directly through a desktop web browser using a credit card or third-party web processor.

1. Go to the official website (usually monkey.app or monkey.cool).
2. Log in to your Monkey account.
3. Click on your profile icon or navigate to Profile Settings.
4. Look for a Billing, Subscription, or Premium tab.
5. Click Cancel Subscription (or Manage Subscription) and follow the on-screen prompts to confirm.

Practical Recommendation: If you purchased on the web and the billing dashboard does not display a clear cancellation button, check your email inbox for your original registration receipt. Receipts from web payment processors like Stripe or PayPal often contain a direct "Manage Subscription" link that bypasses the app entirely.

How to Cancel Monkey in the App

Direct in-app cancellation is usually not supported by Monkey. If you open the Monkey app and attempt to cancel your subscription through your in-app profile settings, the app will typically redirect you to your device-level subscription management screen.

To save time, it is highly recommended to skip the app completely and go straight to your Apple Settings or Google Play Store app.

How to Cancel Monkey on iPhone

If you or your teenager purchased Monkey Plus or VIP on an iOS device, the subscription is strictly controlled by Apple. Monkey cannot cancel this for you.

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID name at the very top of the screen.
3. Tap on Subscriptions.
4. Look through your active list and tap on Monkey (or related listing like Monkey Cool).
5. Tap Cancel Subscription.
6. Follow the prompt to confirm.

Note: If you only see options to choose a renewal plan and the "Cancel Subscription" button is missing, the auto-renewal has already been successfully stopped.

How to Cancel Monkey on Android

If the subscription was activated on an Android phone, billing is managed by Google Play.

1. Open the Google Play Store app on your Android device.
2. Tap your Profile Icon in the top-right corner.
3. Tap on Payments & subscriptions, and then select Subscriptions.
4. Select Monkey from your list of active subscriptions.
5. Tap Cancel subscription.
6. Select a reason for canceling if prompted, and tap Continue.
7. Tap Cancel subscription one final time to confirm.

Other Ways to Cancel

If you are dealing with a direct web-based subscription and cannot access your web settings or receipt links, you may need to reach out for direct support.

You can email Monkey support at hello@monkey.cool. However, response times can vary greatly, and direct refunds are notoriously difficult to secure through standard email support. The safest option is always to cancel through your app store settings or payment processor (like PayPal) directly whenever possible.

Refunds, Billing, and Renewal Timing

Understanding how Monkey handles billing and refunds is especially critical for parents whose children may have subscribed without permission.

• The 24-Hour Rule: Whether you use Apple or Google Play, you must cancel your subscription at least 24 hours before your scheduled renewal date. If you wait until the exact day it renews, you may still be charged.
• How Parents Can Claim Refunds (Apple): Monkey does not process mobile refunds. If your child subscribed via iPhone, you must go to reportaproblem.apple.com, log in with the Apple ID, find the transaction, and select "Request a refund" using the reason "My child made a purchase without permission."
• How Parents Can Claim Refunds (Android): Go to your Google Play Order History portal in a web browser. If it has been less than 48 hours since the purchase, you can often request a refund directly through the Google Play dashboard.
• Web Purchase Refunds: The official platform terms typically state that direct web transactions are final and non-refundable unless required by local consumer laws.

Account Deletion vs Subscription Cancellation

A major source of unexpected charges comes from users who believe that deactivating their profile or deleting the app will stop their monthly payments.

You must always cancel the subscription first. Deleting your Monkey account while a subscription is active will permanently erase your friend list, coins, and chat history, but it will not stop your app store billing.

The safe order of operations:

1. Follow the steps above to cancel your subscription via Apple, Google Play, or the web.
2. Verify that your subscription status says "Expires on [Date]" or "Canceling".
3. Only then, open the Monkey app, go to Profile Settings, and select Delete Account.

What Happens After You Cancel

When you successfully turn off auto-renew for your Monkey subscription:

• Access Continues: Your premium benefits (such as gender/location filters or ad-free browsing) will remain fully active until the end of the current pre-paid billing cycle.
• Account Downgrade: Once your expiration date passes, your profile will simply revert to the basic free tier.
• Unused Coins: Canceling a Premium or VIP subscription does not refund or eliminate any individual coin packs you purchased separately. Your remaining coins will stay in your wallet for future use.

Category-Specific Cancellation Tips

For social video-chat and dating platforms, account moderation plays a unique role in billing:

• Banned Accounts Continue to Bill: If your account is banned or suspended for violating Monkey’s community guidelines, your subscription may still auto-renew in the background. You must manually cancel your subscription through Apple or Google Play, even if you can no longer log into your Monkey profile.
• Cleaning Up Your Digital Footprint: If you are auditing your social, lifestyle, or dating platforms, managing your subscriptions carefully is vital. You can read our guides on how to cancel eHarmony, learn to cancel your Her Bodhi subscription, or discover how to manage mobile utility billing when you cancel Polycam Pro.

Before You Leave Checklist

Review these final checks to ensure you have safely stopped all recurring charges:

• [ ] Checked iPhone/iPad subscription list (if using Apple).
• [ ] Checked Google Play subscriptions list (if using Android).
• [ ] Checked bank statements for descriptors like "HOLLA" or "COOLMEET".
• [ ] Logged into the correct Apple ID or Google Account.
• [ ] Verified that the subscription status says "Expires [Date]" (not "Active").
• [ ] Cancelled the subscription prior to attempting account deletion.
• [ ] Saved any cancellation confirmation emails for your records.
• [ ] Requested a refund via the app store if a minor made the purchase.

Frequently Asked Questions

Will deleting the Monkey app stop my monthly subscription payments?

No. App deletion has no effect on recurring billing managed through Apple, Google, or direct credit card portals. You must follow the official cancellation steps in your device settings first.

Why is my credit card still being billed under the name "HOLLA" or "COOLMEET"?

These are affiliate companies or billing descriptors linked to Monkey's parent network. If you see these charges, an active subscription exists that needs to be canceled via Apple, Google, or direct web portals.

Can I get a refund if my teenager purchased Monkey VIP without permission?

Yes, but you must request this through Apple or the Google Play Order History portal. Choose the option stating "My child purchased this without permission." Monkey does not issue direct refunds for app store purchases.

How do I cancel Monkey VIP if my account was banned?

If your account is suspended, the subscription will often continue to renew. You must log into your iPhone settings or Google Play account to cancel the subscription manually, bypassing the app entirely.

Will I lose my unused coins if I cancel my subscription?

No. Separately purchased coins remain attached to your profile. However, subscription-specific features (like special filter matches) will turn off when the billing period expires.

How do I know for sure that my Monkey subscription is canceled?

Check your subscription list on your iPhone or Android device. If canceled successfully, the subscription will display an expiration date rather than a future renewal date and price.

Can I cancel direct web billing through Stripe or PayPal?

Yes. If you signed up on the web version, look for your confirmation email. It will contain a direct merchant billing link. Alternatively, you can cancel the billing agreement directly inside your PayPal account settings.

I cancelled my subscription but the VIP features are still active. Why?

Your premium features remain active until the end of your current pre-paid billing cycle. Once that specific date passes, your account will downgrade to the free tier.

Conclusion

The safest way to stop unwanted charges from the Monkey app is to bypass the app itself and manage your billing directly through the Apple App Store or Google Play Store. Because deleting the app or your profile will not halt payments, taking a few minutes to verify your status in your device settings is essential. Parents dealing with unauthorized charges should utilize the refund portals provided by Apple and Google rather than waiting on email support. Always confirm that your subscription is marked as "Expired" or "Canceled" before your next renewal date, and keep any confirmation emails as proof.

Cancellation steps, billing rules, refund policies, and account settings can change by company, platform, country, app version, account type, and billing provider. Always confirm the latest cancellation instructions in your official account, billing portal, app store subscription settings, or the company’s official help center before your next renewal date. Information is checked for 2026 where available, but official sources should always be treated as the final authority.

Theresa Mitchell

Theresa Mitchell, known as Daisy to friends and readers, is a Wellesley College graduate with degrees in Literature and Communications. She focuses on creating clear, practical consumer guides that help readers understand subscriptions, memberships, billing settings, account cancellation, and refund-related questions. At CancelGuideHQ, Theresa combines research-driven writing with reader-first explanations to make confusing cancellation processes easier to follow. Her work emphasizes official sources, step-by-step instructions, billing clarity, and practical reminders such as checking renewal dates, saving confirmation emails, and understanding whether a subscription is managed directly, through Apple, Google Play, or another billing provider. With a background in communication and digital content strategy, Theresa writes for readers who want direct answers without confusing jargon. Her goal is to help people cancel services confidently, avoid unwanted recurring charges, and understand what happens after they cancel. When she is not researching cancellation policies and subscription terms, she is refining helpful content systems that make everyday account management simpler, clearer, and less stressful.