How to Cancel Polycam Pro: Step-by-Step Mobile & Web Guide

How to Cancel Polycam Pro Guide

If you signed up to capture 3D models and photogrammetry using Polycam Pro, you might eventually need to downgrade your account. Whether you are trying to avoid the transition from a 7-day free trial to the expensive annual plan, or you simply do not need advanced LiDAR export features right now, figuring out how to cancel Polycam Pro can be confusing if you don't know where to look.

To cancel Polycam Pro, the best method is to use the platform where you originally subscribed. If you signed up on an iPhone or Android device, you must cancel through Apple Subscriptions or Google Play, as deleting the Polycam app or your account will not stop the billing. If you signed up online, cancel via the billing settings on the official Polycam website. If you are unsure where your subscription is managed, check your email receipts to confirm your billing provider before your next renewal date.

How We Check This Cancellation Process

To ensure you can successfully stop recurring charges, CancelGuideHQ prioritizes official billing documentation from Polycam, Apple, and Google Play. We separate confirmed platform steps from unclear refund timelines, and we provide safest practical recommendations-like tracking down your original invoice-so you don't accidentally leave an orphan subscription active.

Official Cancellation Options

Polycam utilizes standard, well-documented platform billing processors. Where you start your cancellation depends entirely on how you initially signed up.

How to Cancel Polycam Pro Online

If you signed up for Polycam Pro directly through their website using a credit card (processed by Stripe), you must cancel through the web interface.

1. Open your web browser and go to the official Polycam website at polycam.ai.
2. Log into your account.
3. Click on your profile icon or workspace settings (typically in the bottom-left or top-right corner).
4. Navigate to Billing or Subscription Settings.
5. Click Manage Subscription. This will automatically redirect you to the secure Stripe billing portal.
6. Click Cancel Plan.
7. Confirm your cancellation decision when prompted.

How to Cancel Polycam Pro in the App

If you try to cancel from within the mobile app, Polycam will generally redirect you to your device's native subscription manager.

1. Open the Polycam app on your phone or tablet.
2. Tap your account profile or the gear icon to open Settings.
3. Locate your subscription status and tap Manage Subscription.
4. The app will automatically redirect you to the Apple App Store or Google Play Store settings.
5. Follow the on-screen steps for your specific device (detailed below) to finalize the cancellation.

How to Cancel Polycam Pro on iPhone

If you purchased Polycam Pro on an iPhone or iPad, Apple manages your billing. Polycam support cannot cancel an App Store subscription on your behalf. Just like when canceling Bumper subscriptions or other mobile apps, you must use your Apple ID settings.

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID / Name banner at the very top of the screen.
3. Tap Subscriptions.
4. Locate and tap Polycam from your list of active subscriptions.
5. Tap Cancel Subscription (or Cancel Free Trial).
6. Confirm the cancellation request.

Tip: If the "Cancel Subscription" button is not visible, and instead you see a message stating "Expires on [Date]," your subscription has already been successfully canceled and will not auto-renew.

How to Cancel Polycam Pro on Android

If you use an Android device for your photogrammetry captures and subscribed via the Google Play Store, you must cancel through Google.

1. Open the Google Play Store app on your Android device.
2. Tap your Profile Icon in the top-right corner.
3. Select Payments & subscriptions, then tap Subscriptions.
4. Select Polycam from your active subscription list.
5. Tap Cancel subscription at the bottom of the screen.
6. Choose a cancellation reason if prompted, then tap Continue.
7. Tap Cancel Subscription once more to finalize your choice.

Other Ways to Cancel

If you are a web subscriber and face technical issues where the Stripe portal refuses to load, you can contact Polycam's support team directly to request a manual cancellation of your web billing.

• Official Support Email: contact@polycam.ai

Note that this manual email method only works for direct Web/Stripe purchases. Polycam support cannot manually cancel Apple or Google Play subscriptions.

Refunds, Billing, and Renewal Timing

Accidental auto-renewals-especially on the $99.99 annual plan-are common. Your eligibility for a refund depends on the platform holding your money.

• The 24-Hour Trial Rule: You must cancel your Polycam Pro free trial at least 24 hours before the 7-day period expires. If you wait until the last day, Apple or Google may process the annual charge early.
• Apple App Store Refunds: Polycam cannot directly refund iOS purchases. You must visit reportaproblem.apple.com within 14 days of the charge, log in with your Apple ID, and submit a refund request for the subscription.
• Google Play Refunds: You can request a refund through the Google Play Refund portal within 48 hours of the charge. After 48 hours have passed, you must email contact@polycam.ai to request an exception.
• Web/Direct Refunds: Purchases made directly via Stripe on the Polycam website are generally non-refundable. However, if you experienced a severe billing error, you can contact support to explain your situation.

Account Deletion vs Subscription Cancellation

Many users make the mistake of deleting their Polycam account, assuming it destroys their billing profile. It does not.

If you delete your account from within the Polycam app before canceling your subscription, your Apple or Google Play account will continue to charge you. To safely remove yourself from the platform:

1. Cancel the subscription first using the App Store, Google Play, or Web steps above.
2. Verify that your subscription status displays "Canceled" or "Expires on [Date]".
3. Open the Polycam App or Web interface, go to Account Settings, and select Delete Account.

Be aware that deleting your account will permanently erase all your saved captures, point clouds, and 3D meshes from Polycam's servers.

What Happens After You Cancel

When you successfully cancel your billing plan, you do not lose Pro access immediately.

• Access Until the End of the Cycle: You can continue to capture unlimited LiDAR scans and export high-resolution assets until your current paid month or year ends.
• Downgrade to Free Tier: At the end of your billing cycle, your account will revert to the basic free plan.
• Loss of Features: You will lose the ability to perform unlimited processing and will no longer be able to export new captures in advanced formats like OBJ, FBX, glTF, or USDZ.
• Existing Captures: Your previously saved scans and captures will remain in your account library, though you will be subject to free-tier cloud storage limitations moving forward.

To: contact@polycam.ai
Subject: Request to Cancel Polycam Pro Web Subscription

Hello Polycam Support,

I am writing to request the immediate cancellation of my Polycam Pro subscription. I am unable to access the web billing portal to cancel this myself.

Account Details:
Account Email: [Your Email]
Name on Account: [Your Name]
Date of Last Charge: [Date]

Please confirm once the subscription has been successfully canceled so that my card is not charged for the next renewal cycle.

Thank you,
[Your Name]

Category-Specific Cancellation Tips

When managing complex SaaS tools or advanced web software, the rules can differ from standard entertainment apps. Similar to canceling AutoCrit or canceling ChatGPT subscriptions, you must secure your data before your premium access is cut off.

Always export your completed 3D meshes to your local hard drive while your Polycam Pro account is still active. Once you revert to the free tier, the platform places heavy restrictions on what file formats you can download.

Before You Leave Checklist

• [ ] Identified whether you subscribed via Apple, Google, or Web.
• [ ] Navigated to the correct platform's subscription settings.
• [ ] Canceled at least 24 hours prior to the trial expiration or renewal date.
• [ ] Exported any necessary 3D models (OBJ/FBX) before Pro access ends.
• [ ] Checked that your subscription status displays "Expires on…" instead of "Renews on…".
• [ ] Received a cancellation confirmation email or took a screenshot of the cancellation screen.
• [ ] Confirmed cancellation before permanently deleting the Polycam app or account.

Frequently Asked Questions

Does deleting my Polycam account cancel my Pro subscription?

No. Deleting your Polycam account does not stop Apple, Google Play, or Stripe from processing your recurring subscription. You must cancel the billing agreement first.

How do I stop Polycam from charging me after my free trial?

You must cancel your subscription at least 24 hours before the 7-day free trial period expires using the subscription settings on your device or the Polycam web portal.

Can I get a refund if I forgot to cancel my Polycam annual plan?

If you subscribed through Apple, you can request a refund at reportaproblem.apple.com. If you subscribed via Google Play, use the Google refund portal within 48 hours. Polycam cannot issue refunds directly for mobile app store purchases.

Can I still access my old 3D scans after canceling Polycam Pro?

Yes. Your existing 3D models and captures will remain saved in your account library, though your ability to process new high-detail models will be restricted to the free tier limits.

What export formats do I lose when downgrading Polycam?

When you revert to the free tier, you lose the ability to export newly processed scans into advanced formats like OBJ, FBX, glTF, and USDZ.

Why isn't Polycam listed in my iPhone subscriptions list?

If it is not listed, you did not subscribe using that specific Apple ID, or you originally subscribed via the Polycam website instead of the App Store.

How do I contact Polycam directly for billing errors?

If you have a direct Web/Stripe subscription and encounter billing errors, you can email Polycam support at contact@polycam.ai.

Will my existing scans be deleted if I downgrade to the free tier?

No, downgrading to the free tier does not automatically delete your previously captured scans. However, cloud storage limits may apply to future captures.

Conclusion

Stopping your Polycam Pro subscription is straightforward as long as you remember to use the correct platform. Always check your email receipts to find out whether Apple, Google Play, or Stripe handles your billing, and cancel at least 24 hours before your free trial or billing cycle ends. Remember to download your high-resolution 3D models while you still have access, and never rely on simply deleting the app to stop automatic charges.

Cancellation steps, billing rules, refund policies, and account settings can change by company, platform, country, app version, account type, and billing provider. Always confirm the latest cancellation instructions in your official account, billing portal, app store subscription settings, or the company’s official help center before your next renewal date. Information is checked for 2026 where available, but official sources should always be treated as the final authority.

Theresa Mitchell

Theresa Mitchell, known as Daisy to friends and readers, is a Wellesley College graduate with degrees in Literature and Communications. She focuses on creating clear, practical consumer guides that help readers understand subscriptions, memberships, billing settings, account cancellation, and refund-related questions. At CancelGuideHQ, Theresa combines research-driven writing with reader-first explanations to make confusing cancellation processes easier to follow. Her work emphasizes official sources, step-by-step instructions, billing clarity, and practical reminders such as checking renewal dates, saving confirmation emails, and understanding whether a subscription is managed directly, through Apple, Google Play, or another billing provider. With a background in communication and digital content strategy, Theresa writes for readers who want direct answers without confusing jargon. Her goal is to help people cancel services confidently, avoid unwanted recurring charges, and understand what happens after they cancel. When she is not researching cancellation policies and subscription terms, she is refining helpful content systems that make everyday account management simpler, clearer, and less stressful.