How to Cancel UP Faith & Family Subscriptions Easily

How to Cancel UP Faith & Family Guide

Figuring out how to cancel UP Faith & Family can be surprisingly confusing if you don't know where to look. Because this family-friendly streaming service is available directly through its website as well as through Amazon Prime, Roku, Apple, Google, and cable providers, many users struggle to locate their active billing profile. If you signed up through your smart TV or an app store, simply logging into the main website won't let you stop the charges.

To completely cancel your subscription, the best place to start is your bank statement. You must identify your billing provider (such as Apple, Google Play, Amazon, Roku, or Vimeo OTT) and cancel directly through that specific platform. Deleting the UP Faith & Family app from your device will not stop your monthly or annual billing. If your cancellation process is unclear or you are still being charged, contact official support to verify your account status.

How We Check This Cancellation Process

CancelGuideHQ prioritizes factual, verified steps to help you stop unwanted charges. We review official UP Faith & Family terms, help center guides, and third-party merchant policies (like Amazon, Apple, and Roku). We clearly separate confirmed cancellation steps from unclear details or practical recommendations, so you can make informed decisions about your subscription.

Official Cancellation Options

Your cancellation method completely depends on how you originally signed up for the service.

How to Cancel UP Faith & Family Online

If your bank statement shows a charge from Vimeo * UP Faith or UP FAITH, you likely signed up directly through their website.

1. Go to watch.upfaithandfamily.com in your web browser.
2. Click Log In in the top-right corner and enter your account email and password.
3. Click on your Profile Icon (or avatar) in the top-right corner of the dashboard.
4. Select Settings from the drop-down menu.
5. Click on the Billing or Subscription tab.
6. Click the Cancel Subscription button.
7. Choose a reason for leaving when prompted, then click Yes, Cancel Subscription to confirm.
8. Check your email inbox for an automated cancellation confirmation receipt from Vimeo OTT / UP Faith & Family.

How to Cancel UP Faith & Family in the App

You generally cannot cancel your subscription directly inside the UP Faith & Family mobile app. Due to strict app store policies, the app does not handle direct billing. If you try to find a cancel button in the app settings, it will usually redirect you to your device’s native subscription management screen.

The safest approach is to bypass the app entirely and use your device’s official app store settings, as outlined below.

How to Cancel UP Faith & Family on iPhone

If you signed up on an iPhone, iPad, or Apple TV, your billing is handled by Apple. Your statement will likely show APL*UP FAITH or Apple.

1. Open the Settings app on your iOS device.
2. Tap your Name and Apple ID at the very top of the screen.
3. Tap Subscriptions.
4. Look through your active list and tap on UP Faith & Family.
5. Tap Cancel Subscription (or Cancel Free Trial).
6. Tap to confirm your cancellation.

How to Cancel UP Faith & Family on Android

If you signed up on an Android phone or tablet, your subscription is managed by Google Play. Your statement will likely read Google *UP FAITH or Google Play.

1. Open the Google Play Store app on your Android device.
2. Tap your Profile Icon in the top-right corner.
3. Select Payments & subscriptions, then tap Subscriptions.
4. Find UP Faith & Family in your list of active plans.
5. Tap Cancel subscription.
6. Follow the on-screen prompts to select a reason and confirm your cancellation.

Other Ways to Cancel

Because UP Faith & Family is highly syndicated, you might be billed through a different television or streaming provider.

How to Cancel on Roku

If your statement shows a charge from Roku or Roku Pay, you subscribed via your Roku device.

• On your TV: Go to your Roku home screen, highlight the UP Faith & Family app tile, press the Star (*) button on your remote, select Manage subscription, and choose Cancel subscription.
• On the Web: Log in to my.roku.com, click Manage your subscriptions, locate the service, and click Unsubscribe.

How to Cancel on Amazon Prime Video Channels

If you added the service as a channel inside your Prime Video app, you must cancel it through Amazon.

1. Log in to Amazon.com.
2. Hover over Account & Lists in the top right and click Memberships & Subscriptions.
3. Scroll down to the Prime Video Channels section.
4. Locate UP Faith & Family and click Cancel Channel.
5. Follow the prompts to turn off auto-renew.

How to Cancel via Cable and Satellite Providers

If your subscription is bundled with Comcast Xfinity, Cox, Dish, or Sling TV, it acts as an add-on channel to your main TV package. You must log in to your provider's main billing portal (like my.xfinity.com) to manage your channel lineup, or call your TV provider’s customer support line directly to have it removed from your monthly bill.

Refunds, Billing, and Renewal Timing

To avoid being charged for another month, you must cancel your subscription at least 24 hours before your next renewal date or the end of your free trial.

UP Faith & Family maintains a strict policy stating that direct web subscriptions are non-refundable. They do not offer prorated billing adjustments for partial months.

However, if you are billed through a third-party platform, you may have different options:

• Apple: You can request a refund by visiting reportaproblem.apple.com, logging in, and selecting "Request a refund" for accidental renewals.
• Google Play: Google often allows you to request a refund directly through their support page if done within 48 hours of the charge.
• Roku & Amazon: Refunds are granted entirely at the discretion of the platform's customer support teams and are generally rare.

Account Deletion vs Subscription Cancellation

It is crucial to understand that canceling your subscription and deleting your account are two different actions.

You must always stop your active recurring billing first. If you delete your account profile before canceling your subscription, your billing provider (like Apple or Amazon) may continue to charge your credit card.

Once you have successfully canceled your subscription and received a confirmation email, you can request that your personal data, email, and watch history be permanently deleted from the Vimeo OTT servers by contacting official support.

To: support@upfaithandfamily.com
Subject: Request to Delete Account and Personal Information

Hello UP Faith & Family Support,

I have recently canceled my active subscription. I am now writing to request the permanent deletion of my account profile, viewing history, and all associated personal data from your systems.

Account Details:
Name: [Your Name]
Email Address Associated with Account: [Your Email]

Please confirm once my account and personal data have been completely erased.

Thank you,
[Your Name]

What Happens After You Cancel

When you successfully cancel your UP Faith & Family subscription, your service does not end immediately. You will retain full premium access to stream all movies and shows until the final day of your current paid billing period or free trial.

Your watch history and saved lists will be preserved on your profile. If you ever decide to return to the platform, you can simply log back in and reactivate your subscription without losing your preferences.

Category-Specific Cancellation Tips

For streaming and entertainment services, always be aware of the "add-on" trap. Subscribing to the UP Faith & Family channel on Amazon Prime Video or through the Roku Channel is completely separate from signing up for the standalone app. The login credentials do not sync, and they use entirely separate billing pathways. Always manage add-on channels via the host platform (Amazon/Roku), and standalone subscriptions via the native website or your mobile app store.

Before You Leave Checklist

• Check your bank statement to identify your true billing provider.
• Cancel at least 24 hours before your next renewal date.
• Bypass the mobile app and use your device settings or web browser to cancel.
• Wait for a cancellation confirmation email from your billing provider.
• Check that your account status says "Expires on" instead of "Renews on".
• Contact support at support@upfaithandfamily.com if you cannot find your billing source.
• Keep an eye on your bank statement for 30 days to ensure no ghost charges appear.
• Need help managing other subscriptions? Check out our guides on how to cancel your Nebula subscription or cancel Musescore.

Frequently Asked Questions

How do I cancel my UP Faith & Family free trial?

You must cancel your trial via the exact platform you used to sign up (Web, Apple ID, Roku, Google Play, or Amazon). Cancel at least 24 hours before the 7-day trial ends to prevent the recurring monthly or annual charge.

Can I cancel online?

Yes, but only if you signed up directly at watch.upfaithandfamily.com. If you signed up through a third-party app store or Amazon, you must log in to their respective online billing portals.

Can I cancel in the app?

No. The UP Faith & Family mobile app does not have a direct cancel button that processes billing. It will redirect you to your device's subscription settings.

How do I cancel on iPhone?

Open your iPhone Settings app, tap your Apple ID name at the top, select Subscriptions, locate UP Faith & Family, and tap Cancel Subscription.

How do I cancel on Android?

Open the Google Play Store app, tap your Profile icon, select Payments & subscriptions, tap Subscriptions, choose UP Faith & Family, and tap Cancel subscription.

Does deleting the app cancel the subscription?

No. Uninstalling the app from your phone, Roku, or Fire TV does not stop your monthly billing. You must officially cancel the subscription in your account settings.

Does deleting the account cancel billing?

No. If you request account deletion without canceling your subscription first, your third-party billing provider may continue to charge your card. Always stop billing first.

Can I get a refund?

Generally, no. UP Faith & Family does not offer refunds for direct subscriptions. However, if you are billed by Apple or Google Play, you can sometimes request a refund through their respective support portals within 48 hours of the charge.

Why am I still being charged?

You likely have a second active subscription under a different email address, or you signed up through a different platform (like Amazon Prime Channels) than the one you canceled.

How do I confirm cancellation?

You should receive a confirmation email from Vimeo OTT, Apple, Google, Amazon, or Roku. You can also log back into your subscription settings and verify that the status displays an expiration date instead of an upcoming renewal date.

Conclusion

The safest way to cancel your UP Faith & Family subscription is to check your credit card statement first, identify the billing provider, and follow the specific steps for that platform. Whether you use the direct website, Apple, Google, Roku, or Amazon, always make sure to cancel at least 24 hours before your next renewal date. Save your confirmation email as proof to protect yourself against future billing disputes.

"Cancellation steps, billing rules, refund policies, and account settings can change by company, platform, country, app version, account type, and billing provider. Always confirm the latest cancellation instructions in your official account, billing portal, app store subscription settings, or the company’s official help center before your next renewal date. Information is checked for 2026 where available, but official sources should always be treated as the final authority."

Theresa Mitchell

Theresa Mitchell, known as Daisy to friends and readers, is a Wellesley College graduate with degrees in Literature and Communications. She focuses on creating clear, practical consumer guides that help readers understand subscriptions, memberships, billing settings, account cancellation, and refund-related questions. At CancelGuideHQ, Theresa combines research-driven writing with reader-first explanations to make confusing cancellation processes easier to follow. Her work emphasizes official sources, step-by-step instructions, billing clarity, and practical reminders such as checking renewal dates, saving confirmation emails, and understanding whether a subscription is managed directly, through Apple, Google Play, or another billing provider. With a background in communication and digital content strategy, Theresa writes for readers who want direct answers without confusing jargon. Her goal is to help people cancel services confidently, avoid unwanted recurring charges, and understand what happens after they cancel. When she is not researching cancellation policies and subscription terms, she is refining helpful content systems that make everyday account management simpler, clearer, and less stressful.