Cancel Facetune Subscription on iPhone, Android, or Web

How to Cancel Facetune2 Subscription Guide

If you recently signed up for a free trial to edit a few photos and unexpectedly saw a $35.99 to $59.99 annual charge on your bank statement, you are not alone. Knowing exactly how to cancel facetune2 subscription plans is essential for stopping auto-renewals and preventing future charges. Lightricks officially rebranded the "Facetune2" app back to "Facetune," but whether your app icon says Facetune or Facetune2, the cancellation rules remain exactly the same.

The biggest mistake users make is assuming that removing the app from their phone's home screen stops the billing cycle. It does not. Because Facetune uses third-party billing providers like Apple and Google Play for most of its subscriptions, you must cancel directly through those platforms.

To stop billing, the best place to cancel your Facetune subscription is directly through the billing platform you used to sign up-usually Apple Subscriptions or Google Play. Deleting the Facetune app will not cancel your subscription. If you are unsure how you are being billed, check your bank statement or email receipts to determine if Apple, Google, or Lightricks is charging you. If you still see active charges after deleting the app, you will need to check your device's subscription settings to confirm the cancellation.

How We Check This Cancellation Process

CancelGuideHQ prioritizes official policies and verified app store guidelines to build reliable guides. We separate confirmed, standard steps (like navigating your iPhone's Apple ID menu) from unclear variables (like whether Apple will grant a specific refund request). We also clearly highlight safety recommendations, such as taking screenshots of your cancellation screen to protect against future billing disputes.

Official Cancellation Options

Your cancellation path depends entirely on where you originally started the subscription. Use this table to choose the correct method.

How to Cancel Facetune Online

If you purchased a Facetune or Facetune VIP subscription directly from the official website using a credit card or PayPal, you must cancel it online.

1. Open your web browser and go to the official Lightricks or Facetune website (facetuneapp.com).
2. Log in using the exact email address, Google account, Apple ID, or Facebook account you used to sign up.
3. Click on your Profile Icon or navigate to Account Settings.
4. Locate the Subscriptions or Billing section.
5. Click Cancel Subscription.
6. Follow the on-screen prompts (which may include a short survey) to finalize the cancellation.
7. Wait for a cancellation confirmation email from Lightricks and keep it for your records.

How to Cancel Facetune in the App

Many users open the Facetune app looking for a direct "Cancel" button. Because Apple and Google enforce strict developer rules, the app cannot directly disable your billing.

If you tap the Profile Icon in the Facetune app and select Manage Subscription, the app will simply redirect you to your phone's native system settings. To save time, you can bypass the app entirely and follow the direct device steps below.

How to Cancel Facetune on iPhone

If you originally downloaded Facetune from the App Store and started a trial or subscription on your iPhone, Apple is your billing provider. Lightricks cannot cancel this for you.

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID Banner (your name and photo at the very top of the screen).
3. Tap Subscriptions.
4. Look through your active list and tap Facetune (or Facetune2 / Lightricks).
5. Tap the red Cancel Subscription (or Cancel Free Trial) button.
6. A pop-up will ask you to confirm. Tap Confirm.

How to verify: Look at the Facetune listing again. The red cancel button should be gone. Instead, it should say "Expires on [Date]" and show options to resubscribe. If you see this, your cancellation is successful.

How to Cancel Facetune on Android

If you downloaded the app from the Google Play Store, Google is managing your payments.

1. Open the Google Play Store app on your Android device.
2. Tap your Profile Icon in the top-right corner of the screen.
3. Tap Payments & subscriptions.
4. Tap Subscriptions.
5. Find and select Facetune (or Facetune2).
6. Tap Cancel subscription at the bottom.
7. Select a reason for canceling if prompted, then tap Continue.
8. Tap Cancel subscription once more to confirm.

How to verify: The subscription status will update to show "Canceled" alongside the exact date your access will expire.

Other Ways to Cancel

If the standard methods do not work, consider these alternatives depending on your billing setup:

• PayPal Management: If you set up a web subscription using PayPal, you can revoke Lightricks' billing permission. Log into PayPal, go to Settings > Payments > Automatic Payments, locate Lightricks Ltd, and click Cancel.
• Bank Controls: If you are being charged but cannot locate the account on any platform, contact your bank or credit card provider. You can request a block on future recurring charges from the merchant.

Refunds, Billing, and Renewal Timing

Knowing your refund options is critical if you missed the free trial window. Lightricks' ability to issue a refund depends entirely on your billing provider.

Apple App Store Refunds Lightricks cannot issue refunds for purchases processed by Apple. Apple handles all iOS refund requests at its own discretion. To request one:

1. Go to reportaproblem.apple.com.
2. Sign in with your Apple ID.
3. Select "I'd like to Request a refund" and choose a reason (e.g., "Renewed unexpectedly").
4. Select the Facetune transaction and submit the claim.

Google Play Store Refunds Google generally allows instant self-service refunds if you request one within 48 hours of the charge. You can do this from your Google Play order history. If more than 48 hours have passed, you must contact Lightricks support and provide your Google Play Order ID (starting with "GPA.") to see if they will grant a policy exception.

Web Checkout Refunds If you bought directly from the Lightricks website, refunds are governed by their Terms of Use. Typically, subscriptions are non-refundable mid-cycle unless local consumer laws (like the EU's 14-day statutory withdrawal period) apply. You must submit a request directly to Lightricks support.

Account Deletion vs Subscription Cancellation

It is very common to confuse deleting the app, deleting your account, and canceling your subscription. They are three completely different actions.

Warning: Never delete your Lightricks account while you still have an active App Store or Google Play subscription. Deleting the account permanently removes your login details but leaves the recurring store billing active, making it much harder to cancel later.

What Happens After You Cancel

When you cancel, the billing stops immediately, but your VIP access does not.

• VIP Tools Remain Active: You will retain full access to all premium editing features, filters, and export options until the final day of your current paid cycle or free trial.
• Downgrade to Free Tier: Once the expiration date passes, the app will automatically revert to the standard free version. Premium tools will show a lock icon.
• Your Photos Are Safe: Any photos saved directly to your phone's camera roll remain untouched. However, if you have unfinished projects saved inside the app that use VIP edits, you may need to remove those specific premium edits before the app will let you save or export them on the free tier.

Subject: Subscription Cancellation & Refund Request - [Your Name]

To Lightricks / Facetune Support,

I am writing to formally request the cancellation of my Facetune subscription and to request a refund for a recent charge. 

Account Email: [Your Email Address]
Date of Charge: [Date]
Charge Amount: [Amount]

I did not intend for this subscription to auto-renew. Please cancel the subscription immediately to prevent any future billing, and let me know if a refund is possible for this recent charge. 

Please reply with a confirmation email once the cancellation is complete.

Thank you,
[Your Name]
[Your Phone Number]

Category-Specific Cancellation Tips

Managing subscriptions for creative apps and mobile tools requires regular audits. To keep your app store billing clean, check your active subscriptions at least once a month.

• If you manage subscriptions for other creative editing tools, learn how to cancel Polycam Pro to prevent unwanted renewals.
• For other popular mobile utilities and AI tools, review our guide on how to cancel Cal AI subscription plans.
• If you are evaluating your digital content tools, find out how to cancel Faves subscription charges safely.

Before You Leave Checklist

• [ ] Identified whether you were billed by Apple, Google, or Lightricks directly.
• [ ] Navigated to the correct subscription menu (iOS Settings, Google Play, or Web).
• [ ] Clicked the cancel button and confirmed the prompt.
• [ ] Checked that the screen now says "Expires on" instead of showing a renewal date.
• [ ] Took a screenshot of the cancellation confirmation for your records.
• [ ] Submitted a refund request at reportaproblem.apple.com if Apple charged you unexpectedly.
• [ ] Submitted a refund request in Google Play if you are within the 48-hour window.
• [ ] Confirmed the subscription is dead before deleting the Facetune app off your device.

Frequently Asked Questions

Does deleting the Facetune app cancel my free trial?

No. Deleting the Facetune app from your device only frees up local storage. It does not communicate with Apple, Google, or Lightricks to stop your recurring billing. You must cancel the subscription in your device settings.

How do I cancel my Facetune 2 free trial on iPhone?

Open your iPhone Settings, tap your name at the top to access your Apple ID, tap Subscriptions, select Facetune, and tap Cancel Free Trial. Do this at least 24 hours before the trial ends to avoid a charge.

Can I get a refund if Facetune auto-renewed my annual plan?

You can request one, but it is not guaranteed. If billed by Apple, request a refund at reportaproblem.apple.com. If billed by Google Play, request a refund through your Google account order history.

Why is Facetune not showing up in my iPhone subscriptions?

If the app is not in your Apple Subscriptions list, you either signed up using a different Apple ID, or you purchased the subscription directly through the Lightricks website using a credit card or PayPal.

Is Facetune2 the same as Facetune?

Yes. Lightricks dropped the "2" and rebranded the app back to "Facetune." The cancellation steps, your account history, and billing rules are exactly the same regardless of which name is on your receipt.

How do I know if my Facetune subscription is successfully canceled?

Return to your device's subscription menu. If the red "Cancel Subscription" button is gone and the text says "Expires on [Date]," the cancellation was successful.

Will I lose my photo edits if I cancel my Facetune VIP subscription?

No. Any photos you have already exported and saved to your phone's camera roll will remain there. However, you will lose access to premium VIP tools for any future edits once your current billing cycle ends.

How do I contact Facetune support for billing issues?

If you purchased via the web, you can contact Lightricks support via the help portal at facetuneapp.com or email support@lightricks.com. If you were billed through an app store, you must contact Apple or Google customer support directly.

Conclusion

Stopping a Facetune (formerly Facetune2) charge is simple once you know where to look, but deleting the app is never the solution. Always check your bank statement to see if Apple, Google, or Lightricks is processing the charge, and navigate to that specific platform's subscription menu to cancel. To guarantee you aren't charged for a renewal, always cancel at least 24 hours before your free trial or current billing cycle ends, and save a screenshot of your confirmation screen.

Cancellation steps, billing rules, refund policies, and account settings can change by company, platform, country, app version, account type, and billing provider. Always confirm the latest cancellation instructions in your official account, billing portal, app store subscription settings, or the company’s official help center before your next renewal date. Information is checked for 2026 where available, but official sources should always be treated as the final authority.

Theresa Mitchell

Theresa Mitchell, known as Daisy to friends and readers, is a Wellesley College graduate with degrees in Literature and Communications. She focuses on creating clear, practical consumer guides that help readers understand subscriptions, memberships, billing settings, account cancellation, and refund-related questions. At CancelGuideHQ, Theresa combines research-driven writing with reader-first explanations to make confusing cancellation processes easier to follow. Her work emphasizes official sources, step-by-step instructions, billing clarity, and practical reminders such as checking renewal dates, saving confirmation emails, and understanding whether a subscription is managed directly, through Apple, Google Play, or another billing provider. With a background in communication and digital content strategy, Theresa writes for readers who want direct answers without confusing jargon. Her goal is to help people cancel services confidently, avoid unwanted recurring charges, and understand what happens after they cancel. When she is not researching cancellation policies and subscription terms, she is refining helpful content systems that make everyday account management simpler, clearer, and less stressful.